True or False?

An indemnification clause in a Service Level Agreement acts as the warranty for the customer in the event that the agreed upon level of service is not provided.

Your colleague often finds herself frustrated with her performance when dealing with difficult or challenging customers. You suggest that she consider the acting technique to help her increase her self-confidence, flexibility, and efficiency. To aid in acting like someone else she should change her hairstyle and style of dress to reflect her chosen character.

If your Help Desk is located in multiple locations, it is important that the same technology is leveraged everywhere in order to create a consistent experience for users.