true or false $,($Business Process Improvement $($BPI$)$ involves employees looking for ways to improve the process incrementally.

Business Process Transformation $($BPT$)$ examines how the business operates and then looks for ways to fundamentally and radically change those operations.

Organizations generally seek to maximize shareholder wealth.

Business process automation is where a process is replaced by one that is supported by an information system.

Most efforts to automate business processes also result in process improvements.

Business Process Transformation $($BPT$)$ is used today to define reengineering

True or False: Process management involves designing, analyzing, and improving business processes.

Process management is only important for manufacturing businesses, not services.

Effective process management has no impact on costs, profits, and productivity.

Business process integration refers to the coordination of key processes within a single organization.

Business process re$-$engineering $($BPR$)$ involves completely restructuring the organizational functions.

Supply chain management involves managing the flow of products and services from suppliers to customers.

Collaborative process management is a term coined by the Global Supply Chain Forum.

Inventory management is not a critical activity in the supply chain.

Total Quality Management $($TQM$)$ is not considered an important process management activity.

Managing the relationships between a supplier and its buyers of goods and services is a key aspect of CRM$.$

Seeking to maximize customer satisfaction, revenue, and profitability is a goal of CRM$.$

A collection of technologies that assist and integrate CRM activities is known as customer segmentation.

Technology is a facilitating mechanism for CRM$.$

Any successful CRM program must begin with the identification of the firm's core competencies.

Customers must perceive value in any CRM initiative, and the initiative must support or advance the firm's strategy.

Centralizing customer information can lead to improved customer response times and customized services.

Differentiation, low$-$cost$,$ and response are three strategies for competitive advantage.

CRM implementations must support or advance the firm's strategies.

Customer lifetime value $($CLV$)$ refers to the combined profit a client represents to a business for the life of the relationship.

Business Process Automation $($BPA$)$ involves automating some aspect of the business process through the application of information technology$)$