Question: True or false? Servicescape design that does not meet the needs of customers and employees contributes to widening of Provider Gap 1 : The Listening

True or false? Servicescape design that does not meet the needs of customers and employees contributes to widening of Provider Gap 1: The Listening Gap.

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True or false? Servicescape design that does not meet the needs of customers and employees contributes to widening of Provider Gap 1 : The Listening Gap.

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