True or False: This is an effective beginning for a direct reply letter: True False Which technique should you use to promote your business when responding to a Use "we" language to promote recognition. Start the letter with a sales pitch. Satisfy the inquiry and take the opportunity to introduce another produc What strategies should a direct response message use? Check all that apply. Identify the reason for writing in the subject line and any previous corre: Help readers find additional information by providing clear references. Respond to angry inquiries with vague answers. Close with an open-ended question to promote dialogue. Place the most important information first. Complete the following sentence with the best choice. Online customer reviews may serve as a free and efficient quality-control system. Which of these guidelines should you follow when responding to customers online? Check all that apply. Correct mistakes politely. Defend your company. Follow-up with users as new information becomes available. Use the opportunity to upgrade your customer to a more expensive product. Don't admit mistakes. Read the following selection, and answer the following