true or false

1. workforce, managers must always avoid them/stamp them out.
2. A matrix structure groups people by function and by product team simultaneously. employees
3. Organizational design is the process that managers use to define organizational structure, but not organizational culture.
4. Peter Drucker famously said: Organizational strategy eats organizational culture for breakfast.
5. The term span of control refers to the scope of work for which any one person in the organization is responsible.
6. Top-down change relies on mechanistic assumptions about an organizations nature.
7. A tall or vertical organization refers to an organization with a structure that allows for many persons -across the entire pool of managers- to make organizational decisions.
8. An organizations mission statement is also called its code of ethics.
9. Frequently, adopting/implementing new technologies forces an organization to change.
10. The term participatory management is a synonym for Theory X management.
11. An organizational design consultant is always an external expert that he/she is not an employee of the organization but, instead, an outside person that the organization pays to help/advise the organization set up organizational structures to address the organizations needs.
12. The emergent (aka (bottom-up approach to organizational change is consistent et with Theory Y management.
13. In practice AND theory, top-down and bottom-up approaches do not work together (at least, they are never effective as a combination).
14. An organizations mission statement defines how people within the organization should behave that is, it provides a basic guideline for decision-making.
15. A values statement explains what the organization does and why it exists (how it serves/creates value for its customers/clients or the larger community).
16. When an organization is confronted with a new, unexpected ethical dilemma or ethical scandal, it is likely to change its code of ethics faster than its code of conduct.
17. Assume Zuckerman Oil Company has issued the following two statements:

Statement #1: Zuckerman Oil Company desires to make a difference through our people, a team of dedicated professionals, who value our customers, deliver on our promises and contribute to sustainable development.

Statement #2: Zuckerman Oil Company safely markets and distributes energy and petrochemical products while offering innovative-added services.

Statement #1 is a values statement. Statement #2 is a mission statement.

18. Kotters change model is used mostly for short-term organizational change.
19. Deficit-based change refers to situations in which managers/leaders assume that employees will change if they know that they will otherwise face negative consequences.
20. Strategic organizational changes must be transformational.
21. Incremental organizational change refers to important shists in an organizational system that may cause serious disruption to some significant aspect of the organization.