True/False

__________ 1. Logistics management includes planning, implementation and control of finished goods only and does not include raw materials or work in process items.

__________ 2. For many companies, logistics efficiencies are typically easier for competitors to duplicate in the short-term than other marketing mix elements such as product development or promotion.

_________ 3. When products are out-of-stock in a retail store, the financial costs to the retailer and manufacturer of those products is the same.

__________ 4. Since the late-1970s, the trend in the United States has been toward less environmental and safety regulation and more economic regulation of transportation.

________ 5. Customer service can be viewed as an activity or process, as performance measures, or as a corporate philosophy. If a firm views it as a corporate philosophy, it is more likely that the firm has service measures and a customer service activity.