TRUE/FALSE

1-Using awards infrequently is consistent with the principles of the best award programs

2-Reciprocity strategy of influence is used when parties are interdependant

3-Ability and aptitude have the same meaning

4-A two-sided message is not recommended when listeners are friendly

5-The communicator response to objections during an oral communication should not be limited to offer support for his position

6-In all the steps of the communication process, a separate treatment of oral and written messages is required

7-It is during the third step of the communication process that the communicator develops his purposes in relationship to the audience and situation

8-Retribution strategies exploit a subordinates natural desire to avoid pain or unpleasantness

9-The avoiding approach of conflict resolution is used when the relationship between the two parties is considered as very important

10-All power stems from personal characteristics

11-Reciprocity strategies are used to make the outcomes desired by the manager seem desirable and attractive to the subordinate.

12-Workers feel inequity when they perceive fair the distribution of rewards.

13-All the conflict management strategies are distributive in nature.

14-In the integrative motivation program, discipline is used to encourage good behaviors

15-Being in a position that allows you to interact with a large number of important persons (like senior officials, decision makers) increases your power by making your accomplishments more evident to the people who allocate resources, such as desirable assignments and promotions. The source of power evoked in this case is centrality

16-In conflict resolution, an assertive response focuses on the needs of the focal person

17-During the problem identification phase of the collaborative problem solving process, the mediator should support the position of the party who is right and blame the other for his position

18-The best solution to improve the response to questions is to improvise answers during the oral presentation *