TRUE/FALSE. Write "T" if the statement is true and 'F' if the statement is false. 1) Discretionary costs are not easily controllable compared to engineered costs. 1) 2) The financial perspective of the balanced scorecard identifies targeted customers and market segments and measures the company's success in these segments. 2) 3) McDonalds and Walmart are examples of companies that emphasize product differentiation over cost leadership. 3) 4) The cost leadership strategy is best for a company if the engineering staff is more skilled at creatively designing new products than at making process improvements. 4) 5) An organization which uses product differentiation strategy will charge higher prices. 5) 6) Productivity describes the relationship between different quantities of inputs consumed and the quantities of output produced. 6) 7) Higher selling prices, rather than unique products or services, provide a competitive advantage for the cost leader companies. 7) 8) One advantage of the total factor productivity is that operations managers can use it to easily understand specific labor productivity issues. 8) 9) Strategy describes how an organization matches its own capabilities with the opportunities in the marketplace to accomplish its overall objectives. 9) 10) Balanced scorecards are almost exclusively utilized in profit-seeking organizations as nonprofits cannot benefit from focusing on financial perspectives such as net income and shareholder value. 10)