TRUE/FALSE. Write T if the statement is true and 'F if the statement is false. 31) Communicating bad news ineffectively may not only anger people, bukit may harm your business 31) 32) If you feel that a face-to-face meeting is the appropriate way to deliver your bad-news message 32) but it is too difficult to arrange logistically, a telephone call is a good alternative that still allows for personal contact 33) A buffer is an introductory sentence or paragraph that leads up to and softens the bad-news message. 33)