Question: Tsatsi Ltd . , a mid - sized software development company based in Johannesburg, has been experiencing rapid growth. With an expanding client base and

Tsatsi Ltd., a mid-sized software development company based in Johannesburg, has been experiencing rapid growth. With an expanding client base and increasing internal IT demands, the company's in-house IT support team is struggling to keep up. The CEO, Refilwe Tsatsi, is considering outsourcing IT support to a third-party provider to improve efficiency and reduce costs. Tsatsi Ltd is concerned with service quality, data security, costs, employee morale, and scalability. What criteria are the most appropriate for Tsatsi Ltd to use to evaluate potential vendors?a. Security standards, quality management system and cost modelb. Service level agreements that indicate response time, scalability, and morale of Tsatsi employeesc. Culture fit, cost, transparency, and date of company registration
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Tsatsi Ltd . , a mid - sized software development

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