TSN$312/05$ Network Systems Management

May $2024$

Course Assessment $1($CA$1)$

Question $1(50$ marks$)$

a$.)$ Work$-$from$-$home $($WFH$)$ trend is likely to change the working environment in this current pandemic. Discuss the key challenges in the aspects of communication and security of both company and workers.

$[25$ marks$]$

b$.)$ Explain Luftman alignment measurement instrument for business$-$IT alignment assessment that you had learnt in Unit $1.$ Then discuss how this instrument can help IT managers to manage Business$-$IT organization.

$[25$ marks$]$

Question $2(50$ marks$)$

a$.)$ Discuss the challenges of managing IT infrastructure and management solution.

Tips:

$$ Dealing with platform and infrastructure change

$$ Management and governance $($e$.$g: should department$/$division have full control over IT infrastructure? Or should it be centrally controlled and managed?$)$

$$ Infrastructure investment $($how should the company spend on infrastructure?$)$

$$ Aligning with business strategy

$$ Etc $($any relevant points are accepted$)$

$[25$ marks$]$

b$.)$Investing in infrastructure will create jobs and boost productivity.$$ State either to agree or disagree with the statement above and provide your discussion to support your arguments. You may use any references to support your justification.

$[25$ marks$]$

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