tuation #$4$:

Tina requests that the recent disciplinary action be removed from her personnel file. Joe must tell her that he cannot do this and why.

Response $($or responses$)$ on the continua: Joe might say or do the following:

Situation #$5$:

Tina asks Joe about ways that she can perform her job better. She asks for specific performance deficits and how these deficits may be overcome.

Response $($or responses$)$ on the continua: Joe might say or do the following: