Question: Two front desk agents work at a small boutique hotel. The first agent is always on time, in uniform, and receives consistently positive feedback from

Two front desk agents work at a small
boutique hotel. The first agent is always on time,
in uniform, and receives consistently positive
feedback from the guests. The second agent is
sometimes late, occasionally wears a stained
jacket, and doesn't seem to be very interested in
the guests. Which type of incentive program
would encourage other employees to behave in
the same manner as the first front desk agent?
a. Contributory retirement plans
b. Standard hour incentives
c. Piecework incentives
d. Performance-based incentives
Two front desk agents work at a small boutique hotel. The

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