2. Although upselling is important to the hotel, it may cause guest discomfort if it is...

 

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2. Although upselling is important to the hotel, it may cause guest discomfort if it is too aggressive. There is a fine distinction between professional upselling and intentional “hustling." Acting as the guest-service agent, prepare a professional upsell dialog for each of these situations. (Create details about room types, rates, and personalities as needed.) a. At the desk is an executive on your corporate-rate plan. He is stretching and yawning from a hard day of air travel and long, local meetings. b. About to check in is a mother with three young children. She is alone, but says her husband will arrive tomorrow. The kids are obviously excited about the prospects of swimming and running around the courtyard/pool. C. Two gentlemen from a recently arrived bus tour approach the desk. They and the rest of the tour group have been housed in queen doubles, standard accommodations for tour groups. The men are unhappy because their room is too small. d. A female executive with an extended-stay reservation checks in. She wants assurance that the reservation is firm for at least 10 days. She's got a busy and stressful 10 days ahead of her. 2. Although upselling is important to the hotel, it may cause guest discomfort if it is too aggressive. There is a fine distinction between professional upselling and intentional “hustling." Acting as the guest-service agent, prepare a professional upsell dialog for each of these situations. (Create details about room types, rates, and personalities as needed.) a. At the desk is an executive on your corporate-rate plan. He is stretching and yawning from a hard day of air travel and long, local meetings. b. About to check in is a mother with three young children. She is alone, but says her husband will arrive tomorrow. The kids are obviously excited about the prospects of swimming and running around the courtyard/pool. C. Two gentlemen from a recently arrived bus tour approach the desk. They and the rest of the tour group have been housed in queen doubles, standard accommodations for tour groups. The men are unhappy because their room is too small. d. A female executive with an extended-stay reservation checks in. She wants assurance that the reservation is firm for at least 10 days. She's got a busy and stressful 10 days ahead of her.

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Complete solution of all parts is given below Q At the desk is an executive on your corporaterate plan He is stretching and yawning from a hard day of ... View the full answer