Two key stakeholders are not getting along.$$ They have been able to deal with their concerns up until now.$$ The first individual, David, is the test engineer on the project.$$ He is currently creating the test scenarios and must work with Donna to generate these scenarios.$$ Donna is one of the HR employees who will be the core user for the payroll.$$ She manages all payroll and taxation processes in the company.$$ She has not responded to David$$s requests to meet due to the heated conversations they get into.$$ David needs specific information to ensure the test plans are complete, and Donna never directly answers the questions and David is trying to be patient, but the last time they met, Donna was very rude and condensing.$$

You are the Project Manager; how would you handle this situation?$$ Use the leading skills learned in Chapters $10$ and $11$ to develop a strategy.$$ Note the strategy, how you$$d communicate the plan and verify the plan was working.$$ Think about the conflict between David and Donna from both an inter$-$personal perspective and what to do from a change management perspective.$$