Two sales associates at Eagle Enterprises are having a conversation in the company breakroom. Pam says she almost sold 110 units to a small business owner, but the owner cancelled the agreement at the last minute. Raphael shakes his head and replies, "I can tell you why this keeps happening to you. The rest of us write up the cost without the fees, but you insist on giving them the whole amount upfront. You end up stealing the sale from yourself because you want everyone to think you're so honest."

The guessing and projection Raphael is participating in features the major elements of which theory?

A. Attribution Theory

B. Social Exchange Theory

C. Fundamental Conflict Theory

D. Mirror Theory

April O'Neal has recently been hired as the company's Chief Talent Officer. Longtime human resources specialist, Cole Brown, is walking April through 'the way things are done' at Eagle Enterprises. Cole tells April that the company is laid back but professional: informal communication is encouraged, most employees have 'open doors' policies, and it is fine to recommend family members for certain positions. He mentions meetings are frequent but brief. Lastly, he warns her not to use the vending machines on the third floor-"They always take your money."

Cole is informing April about the organization's _________________.

A. cohesion

B. chain of command

C. autonomy

D. culture