two significant pitfalls that can occur during the communication process: filtering and perception. You have likely experienced the impact of one or both of these blockades to perfect understanding. Share an example and address how the communication experience might have been better handled.

• Define "perception" and "filtering".
• Describe the communication encounter you experienced that was influenced by either perception and/or filtering.
• How did the effect of a communication pitfall impact both the sender and receiver during the communication process? Give at least one specific example for each party.
• With your newfound knowledge of communication pitfalls, what could you have done differently in the situation to avoid any negative impact of perception and/or filtering?