Question: Two years have passed since you successfully solved the problem described in questions 2 through 4. The organization is considering building a new call center.

Two years have passed since you successfully solved the problem described in questions 2 through 4. The organization is considering building a new call center. The CIO remembers the good job you did on the human factors of passwords. She now has asked you to investigate the ergonomic layout of the call center reps new workspaces. Of course you agree and do a web search on ergonomic workspace design. Of the trustable sources, you find a web tool for workspace design and ergonomics from OSHA [5]You also realize that the call center director will be retiring right after the completion of the new call center and that the CIO is hinting you are on the list as a possible replacement (a big promotion for you). Do so in 2 to 5 pages.

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