Tyler recently developed a training system for a new customer relations management $($CRM$)$ tool. He spent a lot of time and effort making sure the training was very technically up to date, accurate, and highlighted all of the technical aspects of the new CRM tool. He then presented the training through a $4$ hour Zoom training in which he primarily talked and showed the program features. After the training, trainees took a knowledge check and the results were very poor. The quiz average was $25\%$ correct.

Which aspect of training evaluation best explains why there was a lack of knowledge acquisition $($refer to the slides for the key terms$)?$

Tyler recently developed a training system for a new customer relations management $($CRM$)$ tool. He spent a lot of time and effort making sure the training was very technically up to date, accurate, and highlighted all of the technical aspects of the new CRM tool. He then presented the training through a $4$ hour Zoom training in which he primarily talked and showed the program features. After the training, trainees took a knowledge check and the results were very poor. The quiz average was $25\%$ correct.

Which aspect of training evaluation best explains why there was a lack of knowledge acquisition $($refer to the slides for the key terms$)?$

Training transfer

On the job behaviors

Results

Trainee reactions