Question: uestion 6. Answer the following sub questions on post implementation planning and challenges. a) Your organization is implementing a new system and the project team

uestion 6.

Answer the following sub questions on post implementation planning and

challenges.

a) Your organization is implementing a new system and the project team has

done the hard work of researching for suitable software but there are no systems in the market that fit 100% to what you are looking for. What can you do? Do you want to customize or configure an existing software? Provide an argument for the decision you make.

[5 marks]

b) Maximizing end user satisfaction and adoption of a new system is critical to system success and training can help increase the chance of user adoption. Discuss the challenges of end user training and suggest FIVE (5) approaches towards end user training after a new system is implemented. [5 marks]

c) Most ICT projects will involve a data conversion or data migration process. Is the process the same with COTS based projects and Cloud based projects with a third party software provider? Identify and discuss their similarities and differences. [10 marks]

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