uestion $7$

The ads for a weight loss program that promised the program would change an individual's eating habits through hypnosis is probably overstating its usefulness because there are some people in the world that cannot be hypnotized. This sort of misleading advertising broadens provideI of the gaps model of service quality.

Gap $1($The listening gap$)$

Gap $2($The service design and standards gap$)$

Gap $3($The service performance gap$)$

Gap $4($The communications gap$)$