Ultimately, the group determined a solution to the light rail dispute that the mayor$$s office would review and possibly approve. Carl and Amy approached Daniel to thank him for his work on the process. Daniel thanked them in return for participating, and complimented them on how they found a way to work together.

Amy said, $$I suspect that things like this will come up again. I$$m not sure that Carl and I will ever see eye to eye on anything, but having some skills should make the next time easier.$$

Daniel agreed with Amy's assessment that she and Carl would likely have many potential conflicts based on their different viewpoints. However, he was glad that she acknowledged the role conflict resolution techniques could play in helping the two of them work it out prior to escalation.

Amy has learned some communication skills that she can utilize in the future. Select a communication skill that can help prevent conflict from starting or escalating.

Separating people from their values

Anticipating what the other party will say ahead of time

Asking clarifying questions

Using you$-$statements to address the other party