Understand how the processes should be followed. Background Information Tom is an Administrative Assistant who transferred 6 weeks ago from an office role to a Contact Centre. Tom has completed induction arranged by Mary, his manager. He has undertaken necessary training and has discussed and agreed his new objectives. One of his responsibilities is to ensure that all filing for his section is complete. However, there have been recent complaints from the team that documents are being misplaced or filed incorrectly. Mary has also noticed today that there is a backlog of work building up at his desk. Answer Following questions: 1) What does the manager need to consider? 2) What support does the manager offer? 3) Performance does not improve-movet take action under the Capability Policy. R 09:11