Understand the Case Incident:

Identify key issues, challenges, or opportunities that require a training intervention.

Define Training Objectives: Clearly articulate the specific objective$($s$)$ of the training program

Ensure that the objectives align with the identified issues in the case incident.

Identify Target Audience :

Determine the target audience for the training program.

Consider the needs, and existing knowledge of the audiencehttps:$//$www$.$cbc$.$ca$/$news$/$canada$/$toronto$/$metrolinx$-$targets$-$inspections$-$fines$-$go$-$train$-1\mathrm{.}7025354$