Understanding the basic organization and expectations for good- and neutral-news messages will help you build goodwill and maintain your professional credibility in business relationships. These questions review the basic good- and neutral-news guidelines for messages. Which of the messages should always follow a deductive outline? Check all that apply. O Persuasive claim messages O Appreciation messages O Routine claim messages Read the appreciation message email from Nannon, and then answer the corresponding question. To: Jason Park From: Nannon Gibreault Subject: Lunch meeting follow-up Hi Jason, [1] Meeting with you was great. [2] I really enjoyed hearing about your current consulting project. [3] Thank you for making my day brighter. Regards, Nannon Gibreault What is the best revision for sentence 3? Thank you for taking the time to meet with me; I hope we can do it again. O No revision is needed. Thanks for meeting me. Perhaps we can get together again once I have implemented some of the ideas we discussed.Read the scenario about routine messages, and then answer the corresponding question. Tyson is preparing a routine claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered. What advice would you give Tyson as he prepares his routine claim message? Check all that apply. O Avoid specifically asking for a refund. Emphasize the main idea by placing it in the first sentence. End on a positive note. Routine request messages most often solicit a favorable response. What advice should you follow when preparing a favorable response to a routine request? O Use an inductive approach to organize your response. Show sincere interest in the request and person. Provide general answers to specific questions. Read the scenario about extending credit, and then answer the corresponding question. Alan works for an online retailer. He has been asked to prepare a message extending credit offers to new customers who purchase more than $100 in merchandise. Because Alan has never written a message extending credit, he needs your advice. What advice would you give Alan? Encourage customers to visit the website to opt out of credit options. Open by extending credit and acknowledging shipment of an order. Open with an acknowledgment of legally required disclosures