Question: Understanding who I customer Understanding customer - defined quality Identifying external customer needs Identifying internal customer needs Communicating with customers Using customer feedback to make

Understanding who I customer
Understanding customer- defined quality
Identifying external customer needs
Identifying internal customer needs
Communicating with customers
Using customer feedback to make design improvements
Customer satisfaction process
Customer-defined values
Customer value analysis
Customer retention
Establishing a customer focus
Recognizing a customer-driven organization
Value perception and customer loyalty
Customer loyalty model
Customer loyalty vs customer profitability
Customers as innovation partners
Product innovation model for customer retention

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