1. Unethical communication ______.

• Is something you should do only if you manager insists on it
• Betrays the trust of your audience
• Is more entertaining than ethical communication

2. Which portion of the social communication model is linear?

• Sender, encode, message, noise, decode, recipient, feedback
• Sender, encode, message, decode, recipient
• Sender, encode, message, decode, recipient, feedback

3. During active listening one must ____.

• Ask clarifying questions
• Resist making eye contact with the speaker so as not to make her nervous
• Close the blinds in the office for privacy

4. Digital communication tool for customers that allows for minimal feedback and doesnt close the social communication models loop are _______.

• Video chat
• Websites and blogs
• Live chat

5. Hank has Thursday off and wants to ask his coworker, Carly, if she will cover for him while he is gone. Which of the following relationships best describes Hanks communication with Carly?

• Upward communication
• Horizontal communication
• Downward communication
• Vertical communication

6. Select which of the following strategies would best improve the clarity of this sentence: Some of your products have not been performing well lately.

• Plain words
• Lists
• Precision

7. You are trying to schedule an appointment with your supervisors boss, Eva, next Monday. Evas secretary tells you that Eva will be available on Tuesday and Wednesday. Which of the following best describes the Business communication Strategy Evas secretary used?

• Appropriate subject line
• Persuasive message
• Implied no

8. Which of the following is most likely to result from a message that doesnt contain enough details?

• The message might require a lot of follow-up emails to ask for more information.
• The massage might be too long and might be overlooked by others.
• The message might not have the right tone for its audience.

9. Which of the following is the first step to planning your message?

• Determining audience reaction
• Determining what vocabulary to use
• Determining what format to send the message in

10. Select which of the following strategies would best improve the clarity of this sentence:

We must optimize our proficiency at delivering our products on time.

• Precision
• Lists
• Plain words

11. Which of the following is the most appropriate subject line for an email?

• Encountered a problem
• Need a speaker for Tuesday
• Confirmation needed for Brant project