Question: Union Airways is adding more flights to and from its hub airport and so needs to hire additional customer service agents. However, is it not
Union Airways is adding more flights to and from its hub airport and so needs to hire additional customer service agents. However, is it not clear just how many more should be hired. Management recognizes the need for cost control while also consistently providing a satisfactory level of service to the companys customers, so a desirable trade-off between these two factors is being sought. Therefore, the management science team is studying how to schedule the agents to provide satisfactory service with the smallest personnel cost.
The following data have been compiled to help with the modeling of the problem.
| Time periods covered by shift | ||||||
| Time Period | 1 | 2 | 3 | 4 | 5 | Minimum number of agents needed |
| 6:00 8:00 am | X |
|
|
|
| 48 |
| 8:00 10:00 am | X | X |
|
|
| 79 |
| 10:00 am noon | X | X |
|
|
| 65 |
| Noon 2:00 pm | X | X | X |
|
| 87 |
| 2:00 4:00 pm |
| X | X |
|
| 64 |
| 4:00 6:00 pm |
|
| X | X |
| 73 |
| 6:00 8:00 pm |
|
| X | X |
| 82 |
| 8:00 10:00 pm |
|
|
| X |
| 43 |
| 10:00 pm - midnight |
|
|
| X | X | 52 |
| Midnight 6:00 am |
|
|
|
| X | 15 |
| Daily cost per agent | $170 | $160 | $175 | $180 | $195 |
|
How do you solve this in solver?
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
