Unit #3: Module 9- Module 13 1. According to standard practices, you must indicate that you have shown a letter to your superior or that you are saving a copy of the letter for your own files. True False 2. When you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint, you should emphasize your own process in making the decision True False 3. Congratulatory notes can enhance the writer's visibility. True False 4. You should always present disciplinary notices and negative performance appraisals indirectly and with appropriate buffers. True False 5. When a writer writes to one person, a good last paragraph fits that person specifically. True False 6. Offering a face-saving reason unrelated to poor performance while firing someone can create legal liabilities. True False 7. T-tests are typically used to examine the basic points needed for successful informative and positive messages. True False