Unit 3.23 How Businesses Operate Level 3 15 Credits Sample Assignment You have gained a work experience placement within the local Chamber of Commerce. Every year the Chamber runs a range of professional advisory services for local businesses, and government-funded business support programmes in addition to a membership programme. The Business Development Manager is keen to improve their education programme for young people hoping to set up their own businesses. He plans a series of workshops titled Introduction to Business. He has asked you to prepare materials for him. You will produce presentation materials, supporting notes, handouts and workshop exercises Task 1 The business environment You must produce a PowerPoint presentation in which you detail the key features of a business environment. You should: describe the types of organisations found in the public and private sectors in a named country. You may wish to use examples from the UK or another country with which you are more familiar explain the different structures within the businesses in your selected country and suggest reasons for the variation identify a named business and describe how the local, national and global economic environment impacts on this named business. Extension activities: To gain a merit grade you must also: Explain how and why business objectives differ between different organisations. You must provide examples to illustrate your answer. To gain a distinction grade you must also: provide a handout in which you analyse the impact of the current national and global environments on businesses in your named country. LO1 AC 1.1, 1.2, 1.3 Task 2 Business functions The delegates need to know about some of the functions of businesses. Produce 3 information sheets for distribution at the workshops which: 1. explain the importance of accounting for business success 2. describe the different functions carried out by the HR department in a business 3. outline key features of employment legislation. Extension activities: To gain a merit grade you must also include in information sheet 2: an explanation of the benefits of employment legislation to employees and businesses. To gain a distinction grade you must also include in information sheet 3: an analysis of the impact of employment legislation on businesses in a named country of your choice. LO2, LO5 AC 2.1, AC 5.1, AC 5.2 Task 3 Accounting workshop Your line manager wants to run a workshop to improve delegates accounting skills. You must provide the answers to the planned workshop activities so your line manager can check they are correct! Provide a profit and loss account for delegates to use. a) Interpret the information on the profit and loss account Extension activities: To gain a merit grade you must also: using the same accounts, use business ratios to analyse business performance To gain a distinction grade you must: using a second set of accounts, inclusive of budgets, profit and loss accounts and cash flow predictions analyse business performance LO3 AC 3.1 Task 4 Teams Working in business often involves working in a team. For some people it may also mean managing and leading teams. It is important that delegates understand the theories of teams, motivation and leadership. To help delegates you must: carry out an analysis to determine your own and others roles within a team. Write up the results of your work produce detailed notes which can be used to support future training events which: o describe the stages of team development o assess three motivation theories o describe different types of leadership style Extension activities: To gain a merit grade your notes must also: explain why it might be appropriate to use different leadership and motivational styles in different situations To gain a distinction grade your notes must also: evaluate how motivational theories are used in businesses to motivate employees evaluate the impact of different leadership styles on employees. Using the same accounts, learners will use the profitability ratios (Return on capital employed, Gross profit:sales ratio, net profit:sales ratio); working capital, current ratio and quick ratio to interpret the balance sheet. Their analysis will show an understanding of the purpose of each ratio. They will indicate whether the company will be able to meet current obligations, the relationship of current assets to liabilities and the liquidity of the company. Using a second set of accounting information including budgets, profit and loss accounts and cash flow predictions, the learner will analyse business performance. This analysis must demonstrate an understanding of each financial statement and its implications for the financial viability of the organisation. 4 LO4 AC 4.1,4.2, 4.3, 4.4 The learner must provide a comprehensive description of the stages of team development, providing evidence of understanding of relevant theories. A minimum of three motivational theories will be assessed. These may contrast with or support each other. The learner should be able to compare theories as part of their assessment. The description of leadership styles should include a minimum of three styles and must be supported by theories. Learners need to explain the appropriate use of different leadership and motivational styles. Examples should be provided indicating when different styles can work well. Their understanding of the inappropriate use of a style on employees should be evident In the evaluation of how motivational theories are used in business the learner will draw on examples from own experience or case study materials to show depth of understanding. The evaluation of the impact of leadership styles on employees will be balanced including both positive and negative examples. The learner will consider the information from different perspectives and make a reasoned judgements. 5 LO6 6.1, 6.2 The learner will provide a full explanation of the impacts of customer service on business and include the impacts of good and poor service on customers, staff and the organisation. The benefits of profiling will be explained using examples of benefits to the organisation and the consumer. The analysis of the impact of customer service on business will build on the requirements of the pass criteria. In addition learner will need to demonstrate research and evidence that supports their information about impacts of customer service on business success. This may include statistics and details of increased turnover, customer satisfaction levels, or profits. Learners will draw on their own experience or case study material to provide examples of how technology is used to profile customers and deliver targeted service. ATHE LTD 2015 7 18082015 Version 1.0