Unit 7 Assignment: Customer Relationship Action Plan

Attached Files:

• Schedule of CRM Activities Schedule of CRM Activities - Alternative Formats (58.761 KB)
• Annual Customer Relationship Plan Annual Customer Relationship Plan - Alternative Formats (65.668 KB)

The attached audio file explains the assignment in detail. Please review the audio file and complete the attached Annual Customer Relationship Action Plan and Schedule of CRM Activities documents for your new business venture. Your grade will be based on the significance and thoughtfulness of the items you entered into the CRM Action Plan.

***** YOU MUST CREATE 2 SEPARATE WORD DOCS for this assignment *****

1. Schedule of CRM Activities. This is a simple list of all the types of CRM activities you will implement in a 12 month period
2. Annual Action Plan of CRM Activities. Each month should have a unique mix of CRM activities (none of the months should be the same)

( The new business venture is becoming an event planner