Question: Unit IV Assignment 1. Explain and provide an example for Add-on (Suggestive) Selling and/or Trading Up covered in chapter 10 . II. Identify a service

Unit IV Assignment 1. Explain and provide an example for Add-on (Suggestive) Selling and/or Trading Up covered in chapter 10 . II. Identify a service you or your family purchases and describe the service business in relation to each of the five qualities of customer service covered in chapter 17: Reliability, Assurance, Impressive Tangibles. Empathy and Responsiveness. III. Using the steps to service recovery covered in chapter 17, describe how you would respond to a customer who is upset due to a stock-out of their favorite product

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