Urgent assignment help needed- Recruitment and selection.

BDI STEPS

Step 1

In this assignment you will be considered a subject matter expert (SME). Using the Critical Incident Technique (CIT), you will generate behaviourally-focused descriptions of work activities based on examples of effective and ineffective work behaviours, known as critical incidents, related to superior or inferior performance.

Your must identify examples of past Restaurant Store Managers that you have encountered who demonstrated excellent job performance. For each example, please describe: 1) the details leading up to the example; 2) describe what the Restaurant Store Manager did (e.g., actions) that made his/her job performance excellent; and 3) describe the results or outcomes of the Restaurant Store Managers actions.

The following is an example of a restaurant server demonstrating excellent job performance. 1) A diner complained about her food; 2) The server apologized and asked the diner the nature of the problem and gave the diner choices that included a) being given another plate of the same dish, b) an opportunity to order another menu item, c) give a gift certificate to the diner if she no longer wishes to continue dinner; 3) the diner was grateful to the server and gave that server an excellent service rating.

Step 2

You must identify examples of Restaurant Store Managers who demonstrated very poor job performance. For each example, please describe: 1) the details leading up to the example; 2) describe what the Restaurant Store Manager did (e.g., actions) that made his/her job performance very poor; and 3) describe the results or outcomes of the Restaurant Store Managers actions.

The following is an example of a restaurant server demonstrating very poor job performance. 1) A diner complained about her food; 2) The server took the food away from the diner and proceeded to serve the diner as if nothing happened; 3) the diner complained to the restaurant manager about the server.

Step 3

List the examples you have created in in steps 1 and 2 below, read through the examples and remove any that are redundant.

Step 4

Create questions using examples of situations that a Restaurant Store Managers may encounter on-the-job.

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Step 5

For each question you must create a 5-point Likert rating scale with 1 representing a poor rating and 5 representing an excellent rating. The following are examples of words that have been used in such scales: 1) Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree; 2) Excellent, Above Average, Average, Below Average, Very Poor; 3) Very Good, Good, Fair, Poor, Very Poor; 4) Almost Always, Often, Sometimes, Seldom, Never.

Each numerical rating must also be accompanied by a description of an answer that is appropriate for that rating. These descriptions are used by interviewers when scoring the actual answers of interviewees.

The following is an example of a question and rating scale:

Question:	You received a report about a unionized employee being in violation of a work place rule and have been asked to address it. How would you go about dealing with this situation?
Candidates Answer (written by interviewer):
Rating (Circle the Candidates score below based on their answer)	Examples of Answers	Interviewer Comments
5 Excellent	Verify that the workplace rule actually exists; investigate the incident in accordance with the collective agreement; if necessary, administer discipline according to progressive discipline principles
4 Very Good	Discuss issue with employee and union representative to get employees side of the story and, if necessary, issue discipline without using progressive discipline principles
3 Satisfactory	Discuss issue with employee and union representative to get employees side of the story and warn him/her against violating the workplace rule again
2 Unsatisfactory	Take employee aside without investigating incident and warn him/her against violating the workplace rule again
1 Poor	Ignore the report