Question: Use DEA to to compute dataset in R for efficiency frontier/benchmarking CRM Market Index Product Name Utility Score Service Score Aggregate Score Market Presence Box

Use DEA to to compute dataset in R for efficiency frontier/benchmarking

CRM Market Index
Product Name Utility Score Service Score Aggregate Score Market Presence Box Text
0 SAP CRM 67.6 87.5 79.1 82.1

Utility Score: 67.6 Service Score: 87.5 Overall Score: 79.1 Market Presence: 82.1

1 Netsuite CRM 64.7 64.5 68.4 75.8

Utility Score: 64.7 Service Score: 64.6 Overall Score: 67.3 Market Presence: 75.8

2 ZOHO 61.8 78.9 72 75.4

Utility Score: 61.8 Service Score: 78.9 Overall Score: 72 Market Presence: 75.4

3 Salesforce Salescloud 58.8 92.6 81.5 92.9

Utility Score: 58.8 Service Score: 92.6 Overall Score: 81.5 Market Presence: 92.9

4 Microsoft Dynamics 58.8 74.6 72.6 84.4

Utility Score: 58.8 Service Score: 74.6 Overall Score: 72.6 Market Presence: 84.4

5 SugarCRM 55.9 84.6 69.1 66.7

Utility Score: 55.9 Service Score: 84.6 Overall Score: 69.1 Market Presence: 66.7

6 Oracle CRM 47.1 77.3 70.3 86.7

Utility Score: 41.7 Service Score: 77.3 Overall Score: 70.3 Market Presence: 86.7

7 1CRM 44.1 89.6 54.7 30.4

Utility Score: 44.1 Service Score: 87.5 Overall Score: 54.7 Market Presence: 30.4

8 Maximizer 44.1 60.8 51.3 49

Utility Score: 44.1 Service Score: 60.8 Overall Score: 51.3 Market Presence: 49

9 Infusionsoft CRM 44.1 88.4 67.3 69.4

Utility Score: 44.1 Service Score: 88.4 Overall Score: 67.3 Market Presence: 69.4

10 Soffront 38.2 73.9 51.7 42.9

Utility Score: 38.2 Service Score: 73.9 Overall Score: 51.7 Market Presence: 42.9

11 Base 38.2 69.9 55.3 57.9

Utility Score: 38.2 Service Score: 69.9 Overall Score: 55.3 Market Presence: 57.9

12 Pipeliner 35.3 71.7 51.3 46.9

Utility Score: 35.3 Service Score: 71.7 Overall Score: 51.3 Market Presence: 46.9

13 Nimble 35.3 76.3 55.1 53.8

Utility Score: 35.3 Service Score: 76.3 Overall Score: 79.1 Market Presence: 53.8

14 Infor CRM 32.4 77.3 61.6 75.2

Utility Score: 32.4 Service Score: 77.3 Overall Score: 61.6 Market Presence: 75.2

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