Question: Use DEA to to compute dataset in R for efficiency frontier/benchmarking CRM Market Index Product Name Utility Score Service Score Aggregate Score Market Presence Box
Use DEA to to compute dataset in R for efficiency frontier/benchmarking
| CRM Market Index | ||||||
| Product Name | Utility Score | Service Score | Aggregate Score | Market Presence | Box Text | |
| 0 | SAP CRM | 67.6 | 87.5 | 79.1 | 82.1 | Utility Score: 67.6 Service Score: 87.5 Overall Score: 79.1 Market Presence: 82.1 |
| 1 | Netsuite CRM | 64.7 | 64.5 | 68.4 | 75.8 | Utility Score: 64.7 Service Score: 64.6 Overall Score: 67.3 Market Presence: 75.8 |
| 2 | ZOHO | 61.8 | 78.9 | 72 | 75.4 | Utility Score: 61.8 Service Score: 78.9 Overall Score: 72 Market Presence: 75.4 |
| 3 | Salesforce Salescloud | 58.8 | 92.6 | 81.5 | 92.9 | Utility Score: 58.8 Service Score: 92.6 Overall Score: 81.5 Market Presence: 92.9 |
| 4 | Microsoft Dynamics | 58.8 | 74.6 | 72.6 | 84.4 | Utility Score: 58.8 Service Score: 74.6 Overall Score: 72.6 Market Presence: 84.4 |
| 5 | SugarCRM | 55.9 | 84.6 | 69.1 | 66.7 | Utility Score: 55.9 Service Score: 84.6 Overall Score: 69.1 Market Presence: 66.7 |
| 6 | Oracle CRM | 47.1 | 77.3 | 70.3 | 86.7 | Utility Score: 41.7 Service Score: 77.3 Overall Score: 70.3 Market Presence: 86.7 |
| 7 | 1CRM | 44.1 | 89.6 | 54.7 | 30.4 | Utility Score: 44.1 Service Score: 87.5 Overall Score: 54.7 Market Presence: 30.4 |
| 8 | Maximizer | 44.1 | 60.8 | 51.3 | 49 | Utility Score: 44.1 Service Score: 60.8 Overall Score: 51.3 Market Presence: 49 |
| 9 | Infusionsoft CRM | 44.1 | 88.4 | 67.3 | 69.4 | Utility Score: 44.1 Service Score: 88.4 Overall Score: 67.3 Market Presence: 69.4 |
| 10 | Soffront | 38.2 | 73.9 | 51.7 | 42.9 | Utility Score: 38.2 Service Score: 73.9 Overall Score: 51.7 Market Presence: 42.9 |
| 11 | Base | 38.2 | 69.9 | 55.3 | 57.9 | Utility Score: 38.2 Service Score: 69.9 Overall Score: 55.3 Market Presence: 57.9 |
| 12 | Pipeliner | 35.3 | 71.7 | 51.3 | 46.9 | Utility Score: 35.3 Service Score: 71.7 Overall Score: 51.3 Market Presence: 46.9 |
| 13 | Nimble | 35.3 | 76.3 | 55.1 | 53.8 | Utility Score: 35.3 Service Score: 76.3 Overall Score: 79.1 Market Presence: 53.8 |
| 14 | Infor CRM | 32.4 | 77.3 | 61.6 | 75.2 | Utility Score: 32.4 Service Score: 77.3 Overall Score: 61.6 Market Presence: 75.2 |
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