Use info to answer questions below

Problem 11-19 Internal Business Process Performance Measures [LO11-3] Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is finding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory. In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months: Quality control measuress Number of defects Number of varranty claims Number of customer complaints 144 50 98 47 78 205 183 59 122116 Material control measures s 10 days 9 days 7 days 5 days Purchase order lead time Scrap asa percent of total cost Machine performance measures: Machine downt ime as a percentage of availability Use as a percentage of availability Setup time (hours) 31 41 951 92 898 85 14 10 12 13 Delivery performance measures Throughput time Manufacturing cyele efficiency(MCE) Delivery eycle tine Percentage of on-time deliveries 95% 92 The president has read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is sure how they are computed. You have been asked to assist the company, and you have gathered the following data relating to these measures: