Use Needs Analysis techniques to identify (5) functions for your project's client. Document these functions on the attached spreadsheet example by filling out each of the columns.

You should think about any operation or activity your client utilizes to conduct its business. For this project you need (3) functions considered highly critical, and (2) that are considered low or medium.

Function Criticality Maximum Person/Teamm Required Resources Impacted Functions Brief Process to Complete Function Take calls, document in system, file Downtime Example: Insurance Claims 2 Days A. Jones Mgr Alt 1: K. Smith Alt 2: R Keely 10 employees, Claims assessing, ing phones, claim mgt software, paper forms Example: Open new savings act. Low 1 Week L. Singleton employee, account New accounts Cstomer completes mgmt software N103-B form, printer N103-B form onsite enter into system Function Criticality Maximum Person/Teamm Required Resources Impacted Functions Brief Process to Complete Function Take calls, document in system, file Downtime Example: Insurance Claims 2 Days A. Jones Mgr Alt 1: K. Smith Alt 2: R Keely 10 employees, Claims assessing, ing phones, claim mgt software, paper forms Example: Open new savings act. Low 1 Week L. Singleton employee, account New accounts Cstomer completes mgmt software N103-B form, printer N103-B form onsite enter into system