Use the below to create the EA model using ArchiMate.

$**$Business Layer:$**$

$1.**$Actors and Roles:$**$

$-$ Employees: Engage as users who register, purchase vouchers, and place orders.

$-$ HLDS Manager: Oversees the entire HLDS process.

$-$ Call Centre Staff: Handle queries and support employees.

$2.**$Business Processes:$**$

$-$ Registration Process: Employees sign up for HLDS$.$

$-$ Voucher Purchase Process: Employees buy meal vouchers.

$-$ Order Management Process: Employees place lunch orders; orders are managed and forwarded to delivery.

$3.**$Business Functions:$**$

$-$ HR Platform Management: Handles registration, voucher sales, and order placement.

$-$ Call Centre Operations: Provides support for HLDS$-$related inquiries.

$4.**$Business Services:$**$

$-$ Lunch Delivery Service: Provided to employees at home.

$-$ Customer Support Service: Handles all HLDS queries.

$**$Application Layer:$**$

$1.**$Applications:$**$

$-$ HR Portal: Central platform for registration, voucher purchase, and order placement.

$-$ Mobile App: Mirrors HR platform functionalities for mobile accessibility.

$-$ API Interface: Facilitates integration with the third$-$party delivery system.

$2.**$Application Functions:$**$

$-$ User Management: Handles employee registration.

$-$ Payment Processing: Manages voucher payments securely$.$

$-$ Order Dispatch: Integrates and coordinates with delivery systems.

$3.**$Application Services:$**$

$-$ Registration Service: Supports employee sign$-$up$.$

$-$ Voucher Service: Facilitates the purchase process.

$-$ Order Service: Manages lunch order operations.

$**$Technology Layer:$**$

$1.**$Technology Components:$**$

$-$ HR Platform Backend: Enhanced to manage higher data transactions and sessions.

$-$ External Payment Gateway: Secures transactions for voucher purchases.

$-$ Delivery Tracking System: Provides real$-$time delivery updates.

$2.**$Technology Services:$**$

$-$ Data Security Service: Ensures secure handling of employee data and transactions.

$-$ Network Management Service: Supports increased data flow.

$3.**$Infrastructure:$**$

$-$ Server Systems: Handle increased load from HLDS operations.

$-$ Network Infrastructure: Supports reliable communication between systems and staff.

Creating an ArchiMate model to represent the rollout of the HLDS involves structuring and visualizing the aspects of the business, application, and technology layers mentioned in your narratives. Below is an outline to guide you through creating the EA model using ArchiMate.

$**$Business Layer:$**$

$1.**$Actors and Roles:$**$

$-$ Employees: Engage as users who register, purchase vouchers, and place orders.

$-$ HLDS Manager: Oversees the entire HLDS process.

$-$ Call Centre Staff: Handle queries and support employees.

$2.**$Business Processes:$**$

$-$ Registration Process: Employees sign up for HLDS$.$

$-$ Voucher Purchase Process: Employees buy meal vouchers.

$-$ Order Management Process: Employees place lunch orders; orders are managed and forwarded to delivery.

$3.**$Business Functions:$**$

$-$ HR Platform Management: Handles registration, voucher sales, and order placement.

$-$ Call Centre Operations: Provides support for HLDS$-$related inquiries.

$4.**$Business Services:$**$

$-$ Lunch Delivery Service: Provided to employees at home.

$-$ Customer Support Service: Handles all HLDS queries.

$**$Application Layer:$**$

$1.**$Applications:$**$

$-$ HR Portal: Central platform for registration, voucher purchase, and order placement.

$-$ Mobile App: Mirrors HR platform functionalities for mobile accessibility.

$-$ API Interface: Facilitates integration with the third$-$party delivery system.

$2.**$Application Functions:$**$

$-$ User Management: Handles employee registration.

$-$ Payment Processing: Manages voucher payments securely$.$

$-$ Order Dispatch: Integrates and coordinates with delivery systems.

$3.**$Application Services:$**$

$-$ Registration Service: Supports employee sign$-$up$.$

$-$ Voucher Service: Facilitates the purchase process.

$-$ Order Service: Manages lunch order operations.

$**$Technology Layer:$**$

$1.**$Technology Components:$**$

$-$ HR Platform Backend: Enhanced to manage higher data transactions and sessions.

$-$ External Payment Gateway: Secures transactions for voucher purchases.

$-$ Delivery Tracking System: Provides real$-$time delivery updates.

$2.**$Technology Services:$**$

$-$ Data Security Service: Ensures secure handling of employee data and transactions.

$-$ Network Management Service: Supports increased data flow.

$3.**$Infrastructure:$**$

$-$ Server Systems: Handle increased load from HLDS operations.

$-$ Network Infrastructure: Supports reliable communication between systems and staff.