Use the description below to do the Stakeholder analysis using Critical Systems Heuristics.

For the Hollowdale$$s Public Transport Investment project.

project sponsor $/$ client: Mayor Wassup is the project sponsor, backed by federal and provincial government funding.

two other stakeholder groups with different expectations about the project :

Group$1$: Developers

Group$2$: Small business Owners

$1-$ Answer the $12$ questions from the perspective of the client in the $$is$$ and $$ought to be$$ modes: do you observe any differences?

$2-$ Answer the $12$ questions in the $$is$$ and $$ought to be$$ modes for the two other stakeholder groups.

$3-$ Compare the answers between stakeholders: do you see divergences? are these risks the project leaders should be concerned about? make recommendations for action.

Questions:

$1.$ Who is the actual client?

Who ought to be the client?

$2.$ What is the actual purpose?

What ought to be purpose?

$3.$ What is the measure of success?

What ought to be the measure of success?

$4.$ Who is actually the decision maker$($s$)?$

Who ought to be the decision maker$($s$)?$

$5.$ What does the decision maker$($s$)$ actually control?

What ought the decision maker$($s$)$ control?

$6.$ What does the decision maker$($s$)$ not control?

What ought the decision maker$($s$)$ not control?

$7.$ Who is an expert advising management?

Who ought to be an expert advising management?

$8.$ What is the type of expertise used to design the project?

What ought to be the type of expertise used to design the project?

$9.$ What is the guarantee of success provided by the experts?

What ought to be the guarantee of success provided by the experts?

$10.$ Who is the witness to the interests of those who are affected by but not involved?

Who ought to be the witness to the interests of those who are affected by but not involved?

$11.$ How are managed the interests of those who are affected by but not involved?

How ought to be managed the interests of those who are affected by but not involved?

$12.$ Whose worldview is dominant?

Whose worldview ought to be dominant?