Question: Use the information provided below to answer this question. SAVE SMART ELECTRONICS STORE RETURN POLICY When returning items, employees must enforce the following rules: The
Use the information provided below to answer this question.
SAVE SMART ELECTRONICS STORE RETURN POLICY
When returning items, employees must enforce the following rules:
The customer must present the original receipt for all returns within days of purchase.
Electronic items must be returned within days of purchase.
Software, movies, music and video games may only be returned if unopened.
Returns involving items that cost over $ require a manager's approval.
The following items may not be returned.
prepaid phone cards
personalized or modified merchandise
opened printer ink cartridges or batteries
damaged merchandise
merchandise missing accessories such as remotes or cables
On October a customer purchased a portable stereo system engraved with her initials from Save Smart Electronics. On October she wanted to return the stereo because it stopped producing sound out of the right speaker. Employee B asked for the original receipt, which the customer provided. Employee B accepted the return and refunded the original purchase price of $ to the customer.
Based ONLY on the information above, which action of Employee B violated the return policy?
A No action violated the return policy
B returned the item without manager approval
C returned a nonreturnable item
D returned the item more than days after the original purchase
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