Use the standard Writing Process (Prewriting/Drafting/Editing & Proofreading) to write a full positive/neutral letter to the hotel customer, Ms. Tia Walsh.

We always want to generate good cheer in order to maintain an ongoing business relationship with the person receiving our message, whether it is a supervisor, colleague, client, or customer.

Additionally, remember in your writing to eliminate any elements that are detrimental to business communications (long lead-ins, flabby expressions, repetitions, empty words, etc.). Be clear, concise, and to the point, while maintaining a professional, personable, and courteous tone.