Use this case incident to answer the questions that follow: Harry Patterson is the customer service...

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Use this case incident to answer the questions that follow: Harry Patterson is the customer service supervisor for Hoffman Airlines at the Kiowa Airport in Colorado. He supervises 10 employees who are responsible for helping customers with lost baggage, dealing with delayed or missed flights, finding hotel rooms for stranded passengers, and so on. Hoffman Airlines has been considering implementing multisource feedback program for the employees and has hired you to help them develop such a program. Management has decided to test the concept by using it as a developmental tool for Harry Patterson. What might be the benefits of implementing 360-degree feedback as a developmental tool for this supervisor? If Harry gets feedback from a variety of sources, he may be more likely to trust its accuracy. Since the comments will be unfiltered/uninterpreted even the unconstructive comments can be considered by Harry. Harry might have a better understanding of what others expect of his performance. If he gets feedback from a variety of sources, he may be more likely to trust its accuracy, and he might make more of a commitment to improve his performance. Harry might have a better understanding of what others expect of his performance. Since Harry only has 10 direct reports it will be easier to identify who gave the feedback so he can talk to them about it directly. If Harry gets feedback from a variety of sources, he may be more likely to trust its accuracy. He can then feel confident that when his salary and bonus are calculated based on the 360 feedback, that it is a fair reflection of his work. Use this case incident to answer the questions that follow: Harry Patterson is the customer service supervisor for Hoffman Airlines at the Kiowa Airport in Colorado. He supervises 10 employees who are responsible for helping customers with lost baggage, dealing with delayed or missed flights, finding hotel rooms for stranded passengers, and so on. Hoffman Airlines has been considering implementing multisource feedback program for the employees and has hired you to help them develop such a program. Management has decided to test the concept by using it as a developmental tool for Harry Patterson. What might be the benefits of implementing 360-degree feedback as a developmental tool for this supervisor? If Harry gets feedback from a variety of sources, he may be more likely to trust its accuracy. Since the comments will be unfiltered/uninterpreted even the unconstructive comments can be considered by Harry. Harry might have a better understanding of what others expect of his performance. If he gets feedback from a variety of sources, he may be more likely to trust its accuracy, and he might make more of a commitment to improve his performance. Harry might have a better understanding of what others expect of his performance. Since Harry only has 10 direct reports it will be easier to identify who gave the feedback so he can talk to them about it directly. If Harry gets feedback from a variety of sources, he may be more likely to trust its accuracy. He can then feel confident that when his salary and bonus are calculated based on the 360 feedback, that it is a fair reflection of his work.