Used the information based on the case study, 2.4 and 2.5 to answer the green question area in 3.1

PT Software is a company focused on software development based in Sydney, Australia. The CEO of the company is planning to grow the profit of the business by 50% next year; therefore, he would like to make a change plan to achieve the target. The plan will focus on some main areas: customer service, marketing, improving the current software based on customer/ staff feedbacks and fixing bugs. Following the current trend of many staff working remotely online, all important meetings will be held online and recorded for any staff who are unable to attend. However, a few staff have expressed some concerns regarding privacy. He will introduce regular continuous improvement meetings. In the meetings, feedback from customers and partners is analysed to find ways to improve. Each idea for improvement will be assigned to a manager to ensure it is implemented with a report back expected in the next meeting. Marketing of the company's products and services will be shifted totally to online channels with automated feedback collection. The CEO can see some obstacles from staff who are familiar with traditional marketing methods might face during this transition. Therefore, he expects a good plan for the process. The CEO will also introduce Key Performance Indicators (KPIs) for staff where they will be rated on work completed, feedback from other staff, management, and customers. These KPIs will be used to reward good staff with bonuses and target counselling for underperforming staff. Each staff member will need to have KPls set and agreed. There will be new procedures introduced including a dispute resolution procedure for this to provide a fair system. All staff will need to be made aware of these procedures. 3. Action Plan 3.1. Change Implementation Plan Use agile/scrum approach to carry out the action plan including activities, who is responsible and the timeframe when they should be completed Dealing with Resistance to Change Approach (the implementation plan of the solution suggested in 2.4) Minimize risks and negative impacts plan (the implementation plan of the solution suggested in 2.5) Support for deployment team plan . 2.4 Solution against the resistance of change. 1. Getting staff more engaged in meetings and training helps them be developed and create awareness of the areas of the new changes happening. The more the staff know, the more they are willing to embrace the new change. 2. Understanding the real nature of resistance is the key to overcoming the resistance of change. Staff who typically oppose social change, rather than technological change since social change always entails changes in human connections. 3. Management may need to take real measures to address staff attitudes positively. The stage includes stressing new performance requirements for staff experts and pushing them to think of new ways, as well as using indications of resistance as a warning towards guiding and timing technical improvements. 2.5. Risk and impact Analysis Risk (Category) Likelihood of Risk Level of consequence Mitigation Plan The employees may be High (as this is a new unable to perform their plan, and there is not designated tasks (like much knowledge online marketing) as regarding the new per the change plan. tasks) The company can suffer Conduct proper high levels of training to all the staff inefficiency, which can and equip them with lead to losses (Huge the required consequence) knowledge and tools to handle their new tasks well 5 In the continuous Average, not every improvement meeting would meetings, there may be experience the too much feedback to problem of having to be processed by the process too many concerned manager feedback points Not all feedback points may be effectively addressed for improvement Alternatively, some important feedback points may be overlooked due to the high volumes received (Medium consequence) Prioritise the feedback points in terms of relevance and only work on those that have maximum benefit for the company and customers/partners KPIs programs may High, as this is a new appear to complicated evaluation and reward for the employees. system, which involves multiple parameters. Employee morale may be negative affected if the KPI program is not properly understood and implemented (Huge consequence) Familiarize all employees with the KPI program thoroughly sa that they are clear regarding the parameters and benchmarks Important internal online meetings, that are recorded, may get leaked outside the company while being shared with staff who were unable to attend. High, it is easy to leak such a recording if it falls into the wrong hands Sensitive company information could reach competitors or malicious entities (Huge consequence) Either have some staff be allowed to discuss through messages online in meetings or discontinue the practice of recorded meetings. If any employee cannot attend the scheduled meetings, it is their lass