Question: user reports that he can't connect to a specific website. You go to the user's computer and reproduce the problem. What should you do next?

user reports that he can't connect to a specific website. You go to the user's computer and reproduce the problem.
What should you do next?
answer
Determine if anything has changed.
Establish the most probable cause.
Identify the affected areas of the network.
Determine if escalation is necessary.

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