Question: Using a four quadrant Kano chart, PLOT the following features, and explain your reasoning (Note: each feature is plotted as a TREND LINE showing the

Using a four quadrant Kano chart, PLOT the following features, and explain your reasoning (Note: each feature is plotted as a TREND LINE showing the increase or decrease of customer satisfaction/dissatisfaction (Y-axis) versus not implemented/fully implemented (X-axis)) :

1. A gallon of Whole Milk features:

a. Shelf life of Milk meets expiration date

Reasoning:

b. Built in temperature of milk indicator

Reasoning:

c. Smooth/Creamy Taste

Reasoning:

d. Package wording font

Reasoning:

e. Addition of Vitamins/Minerals

Reasoning:

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