Using attached images, answer following questions:

$1.$ Using the process description provided, create a detailed process$-$flow chart that maps out the flow of claims through the various stages at Trust Guard Insurance. Clearly identify the flow unit and represent tasks and buffers using appropriate symbols.

$2.$ Calculate the waiting time for a claim before processing begins at the Initial Claim Intake stage. Additionally, determine the waiting times at the Documentation Verification and Final Settlement stages.

$3.$ As flagged claims require careful investigation, the Special Investigations stage takes about twice as long as the Standard Claim Assessment stage. Additionally, claims wait nearly twice as long at the Special Investigations stage as they do at the Standard Claim Assessment stage before processing begins. Given this information, determine the average processing time for a claim in the Standard Claim Assessment stage. Additionally, calculate the average number of claims waiting to be processed by the SIU.

$4.$ Calculate the total time a claim spends, on average, within the Claims Processing Department from start to finish.

$5.$ If tasked with improving the speed of the claim processing to enhance customer satisfaction, which stage$($s$)$ would you prioritize for improvement, and why? What specific recommendation$($s$)$ would you make to improve the process?