1. Using bullets, list four (4) potential causes for the average collection period being higher than desirable. For each cause, include 1-2 sentences explaining how it could contribute to delaying collections. Hospital keys, and select metrics to match your list of causes. We are looking for specific causes, so incorrect patient information or denials is too generic, you may address these issues, but be more specific.

2. Enter the four potential causes from above into the table below. For each potential cause,
   1. identify two KPIs/metrics that Hillsides Revenue Cycle Manager could calculate and monitor to reduce Hillsides average collection period. Use metrics from the HFMA Map Keys- you may use the same metric a maximum of two times.
   2. Using your readings, asynchronous lectures, hfma.org or another source, include a brief description of a best practice that the manager could implement to improve these metrics.

Potential Cause	Metric 1	Metric 2	Implement Best Practice

3. Discuss some ideas for the hospital and their payers to work together to reduce claim processing administrative costs that would benefit both parties. Provide a suggestion with some details that the team could include in their report to the hospital administrator.