Using case studies helps students develop skills in problem solving, analytics, decision$-$making, and better understanding ambiguities and uncertainty. A correct answer does not necessarily exist with each case study. Rather, the questions asked in the cases should provoke the student to review the chapter content and develop either responses, recommendations, or proposed solutions to the outlined situation.

A recommended procedure for addressing the case studies is:

Read and examine the case thoroughly.

Take notes, highlight relevant facts, and underline key problems.

Decide what the key issue or issues is$/$are$.$

Focus your analysis.

Identify two to five key, critical issues.

What is the context for the problem$($s$)$ or issues?

What are the key facts in the case?

How do these impact the organization?

What class materials are relevant to the case?

Uncover possible solutions applying class materials.

Brainstorm to generate different potential solutions.

Narrow the potential solutions to two to five best solutions.

Make sure that the solutions are tied back to class materials.

Select a solution.

Recommend a solution.

Support your solution.