Question: Using data in Exhibit 6 , the average arrivals per hour on a Saturday morning from 7 to 1 1 : 3 0 am is

Using data in Exhibit 6, the average arrivals per hour on a Saturday morning from 7 to 11:30am is 88.7. With the arrival information and your analysis of the process capacity, what is the expected waiting time and queue length (number of customers waiting) on a Saturday morning? You may assume exponential distributions, i.e., CVa=CVp=1. As a result, we have the following simplified formula:

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