Using emails to communicate asynchronously is not a good idea for all of the reasons below except ________.

Question 14 options:

A)	difficult to find particular emails

B)	email threads are organized

C)	it is easy to hide from email

D)	too much freedom

E)	difficulty in finding attachments

Question 15 (3 points)

ListenReadSpeaker webReader: Listen

Which of the following happens during the planning phase of project management?

Question 15 options:

A)	Form the team.

B)	Document and report progress.

C)	Revise budget.

D)	Disband team.

E)	Perform project tasks.

Question 16 (3 points)

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________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Question 16 options:

A)	Enterprise resource planning

B)	Business process modeling

C)	Process innovation planning

D)	Business process reengineering

E)	Business process outsourcing

Question 17 (3 points)

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Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Question 17 options:

A)	data duplication

B)	encapsulation

C)	gap identification

D)	data tunneling

E)	virtualization

Question 18 (3 points)

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A company uses their ________ to send coupons to your email for the things you buy at their store.

Question 18 options:

A)	enterprise resource planning (ERP

B)

personnel

C)

modules

D)	customer relationship management (CRM) system

E)

know how

Question 19 (3 points)

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When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Question 19 options:

A)	provide additional financial incentives

B)	establish clear and absolute contractual guidelines

C)	communicate the need for change to the employees

D)	develop committees and steering groups

E)	reinforce employees' sense of self-efficacy

Question 20 (3 points)

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The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

Question 20 options:

A)	transaction logs

B)	stored procedures

C)	process blueprints

D)	process trees

E)	database transactions

Question 21 (3 points)

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XYZ, inc has a new order entry system that uses the old databases. The shipping addresses are correct in one system, but the billing address is located in another system. The company is experiencing a(n) ________.

Question 21 options:

A)	data duplication problem

B)	data integrity problem

C)	server problem

D)	employee error situation

E)	disjointed process

Question 22 (3 points)

ListenReadSpeaker webReader: Listen

ERP customers will store most of their data on cloud servers managed by cloud vendors and store sensitive data on servers they manage themselves. This is known as the ________.

Question 22 options:

A)	information silo

B)	compliance model

C)

EAI model

D)	mobility model

E)	hybrid model

Question 23 (3 points)

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Which of the following is TRUE of implementing new enterprise systems?

Question 23 options:

A)	It poses no risks.

B)	It can be done in a short period of time.

C)	It is expensive and can be well over the budget.

D)	It is simple and adaptable.

E)	It does not require updates.

Question 24 (3 points)

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________ are formally defined, standardized processes that involve day-to-day operations.

Question 24 options:

A)	Benchmarked processes

B)	Dynamic processes

C)	Unstructured processes

D)	Structured processes

E)	Kinetic processes

Question 25 (3 points)

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The ERP market is mature and facing stiff competition from ________.

Question 25 options:

A)

Oracle

B)

SaaS

C)	new developers

D)

PaaS

E)

IaaS

Question 26 (3 points)

ListenReadSpeaker webReader: Listen

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Question 26 options:

A)	self-actualization

B)	self-efficacy

C)	self-appraisal

D)	self-elation

E)	self-elevation

Question 27 (3 points)

ListenReadSpeaker webReader: Listen

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.

Question 27 options:

A)

sales

B)	customer service

C)	operations

D)	human resources

E)

marketing