Using Hertzberg$$s Two$-$Factor Theory:

Identify three hygiene factors in your hotel and food service business and explain how they could be a source of job dissatisfaction.

Referencing your specific business, identify three satisfier factors and explain how they could be a source of job satisfaction.

Unfortunately, at your business, some sudden changes had to be made, which required some radical steps to attempt to return the company to profitability or face closure. Management gave voluntary redundancy $($resign or retire$)$ packages to workers, which some took, but not enough. The company had to let more workers go$.$ They also reduced workers$$ wages by $10\%$ to try and offset losses that the company has been struggling with. The business lost many experienced people, and the people still working had to do all the work. The management team has not been trained adequately, and there have been reports of conflict as they and their co$-$workers adjust to their new roles. The company has also changed their contracts regarding overtime.

Which factor group has a greater influence on the workers, and why do you believe this? How can you confirm this belief?

Using Hertzberg$$s theory, what would you do to motivate these workers after the changes? What would you do in the short term, and what would you do in the long term?